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December 2008
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Life Needs a Search Function
I was doing some Christmas shopping today in an actual physical store (did you know that Amazon.com won’t send everything you want to New Zealand? My sister will know when, along about Valentine’s day, she gets her Christmas presents that I had to physically buy and mail).
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Tolerance for Technological Ineptitude, part II
Yesterday I wrote that we should be prepared to tolerate all kinds of technical ineptitude in our customers. They should be able to get hold of a human easily, I said, in case they have trouble with your well-designed pages and systems, and that human should be willing to take care of them respectfully and…
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Tolerance for Technological Ineptitude, part I
I found myself in a conversation with my Freshman Comp students on the subject of people who have trouble with modern technology.
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Holiday Sales at Your Website
Today I have some advice for my retail readers, specifically the brick and click retailers who sell IRL as well as online.