September 2013
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Stimulus, ZMOT, and Your Brand
The 20th century path to purchase looked like this: Consumer receives a stimulus, such as a TV ad or a magazine story, making him aware of the product. Consumer sees message, such as the TV ad, 5-12 times before taking action. Consumer goes to store to buy product (First Moment of Truth). Consumer experiences product…
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The Appeal of the Fake
For prices starting at $100 a month, a reputation management company in Texas offered to help companies suffering from bad online reviews. Using a combination of automated and human efforts, they explained, they could flood review sites with positive write-ups. Not reviews from actual customers, of course, but multiple accounts set up by one person,…
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Blogging for Business: How We Do It
We all know that blogging is good for business, but actually getting the blog done is something else. We have quite a few clients who planned at some point to write their own blogs, but almost none actually do so. In fact, I can tell you the precise number of our clients who actually blog…