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usability
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Winning Web Design
A new website for the University of Arkansas Master Chorale went live a couple of weeks ago. I wrote the copy for this website, and worked on it with the web design class at the university. Each of the students created and coded a design, and director Graeme Langager and I chose one for the…
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Tolerance for Technological Ineptitude, part II
Yesterday I wrote that we should be prepared to tolerate all kinds of technical ineptitude in our customers. They should be able to get hold of a human easily, I said, in case they have trouble with your well-designed pages and systems, and that human should be willing to take care of them respectfully and…
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Tolerance for Technological Ineptitude, part I
I found myself in a conversation with my Freshman Comp students on the subject of people who have trouble with modern technology.
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Accessibility and Visibility for Your Website
The website at right, a Before site, is directed toward people with disabilities. The one below is the Before site for a company whose target market is older adults.
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Navigation
I talked about navigation earlier in the week. At that time, I was discussing how you can find out what visitors to your site do. Once you see where they go, then you can develop a strategy based on that information.